FAQ’s

1.   Privacy
2.   Security
3.   Tax
4.   Estimate only
5.   Delivery Charges & Timelines
6 .  How can I add a promotion?
7 .  Order Status
8 .  How can I send a gift or ship to another address?
9 .  Returns & Exchanges
10. How can I tell if you received my order?
11. Can I change my order after it’s sent?
12. What if items go on sale?
13. Can I cancel Backordered items?
14. Empty Cart
15. When will my order ship?
16. Can I change the email address I use to log on 
17. Click here to Email/Query to Commando Specialties. 

1. Privacy
As a visitor, our site automatically recognizes your Internet service provider, but you can't be identified as an individual. For customers who make a purchase, we do collect information on which pages are accessed at our site. We use this information to improve your overall shopping experience. We also keep track of information volunteered during the order and registration processes - and we keep this information confidential.
We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone.

2. Security
All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information, including your credit card.
To read our complete privacy policy, click here: security, privacy and confidentiality.
If you're still unsure about ordering over the Internet , and we'll take your order over the phone.

3. Tax
Tax on your order is calculated according to the destination of the merchandise, since states have individual tax laws. Malik Store doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the taxing jurisdiction. We are required to collect tax on any order sent to states where we operate a retail business.

4. Estimate only
The online total is only an estimate, but a very good estimate.
We can provide an actual total once the order has processed in our systems.
If you need an exact total immediately, such as for balancing a debit card, If you like, you can prepare and review your order on the Review & Pay Page before contacting us.

5. Delivery Charges & Timelines
Delivery charges are calculated according to the destination. If you have ordered items that have stated delivery charges those charges will be included in the delivery total.
Click here to view the delivery page details.

6. How can I add a promotion?
You can add a promotion code to your order by typing it into the Promotion Code field and clicking the apply button on the Delivery & Extras Page.
If you are having difficulty, please review the promotion’s details to see how and when it can be used.
Discount and free delivery codes should be placed in the Promotion Code field of the order before it's sent. But, if you've placed the order within 14 days of your request, we can add it to your order for you. Just email us 24 hrs a day, 7 days a week and complete the email form (don't forget to include your order number, name, address and the promotion code you're using in the comments field), and we'll be happy to make that adjustment for you.

7. Order Status
If you already have an account, you can track the status of your order once it has shipped. Click login to access your account now. You will also receive an email notice once the order has shipped, usually within one business day for orders placed by 3 p.m.
Having an account also allows you to access current and past orders for up to nine months.
If you don’t have an account but would like to start one click Create an Account.

8. How can I send a gift or ship to another address?
If you’d like to send a gift, just enter the shipping address. When you send to a name and address different than the info on the billing address, the invoice will arrive without prices included. Unfortunately, we are not able to mark packages as gifts.
You can also add gift boxing from the shopping cart for selected items.

9. Returns & Exchanges
Returning online purchases is easy! Click Easy Returns & Exchanges.

10. How can I tell if you received my order?
After sending your order you will receive a receipt page including a reference number and details on your order. The receipt page can be printed for your records if you want. We’ll also send an email acknowledgement shortly to the email address you entered on your order.
It’s unlikely, but if you should receive an error message after clicking Send this Order & View Receipt please cut and paste the message and send it to us via email. If you don’t receive a receipt, please email us as well.

11. Can I change my order after it’s sent?
Once your order is submitted, it can’t be changed online because it’s automatically processed as soon as you click Send this Order & View Receipt.
If you would like to attempt to change your order you can either email us at info@commandospecialties.com

12. What if items go on sale?
We'll be happy to give you a sale price adjustment on items bought from http://www.commandospecialties.com or within 14 days from the date the order was shipped.
Credit card payment? Adjustments will appear on your statement within the next two billing cycles. Cash payment? A refund check will be mailed to you within two weeks.
So, if you're within the 14 days, just email us and make sure to include your order number, name, address, item number and the sale price you're requesting in the comments field. We'll take care of the rest. Thanks!

13. Can I cancel Backordered items?
You can cancel your backordered item by sending us an email 24 hrs a day, 7 days a week. 
Please include your name, address, order number and item to be cancelled.

14. Empty Cart
If you're receiving a message stating your cart is empty, it may be because your browser is not set to accept cookies. To fix this, just check your browser setting and enable your cookies.
Why do you need cookies? Our site is designed to use cookies to keep track of the items you order during your shopping session. When you're ready to check out, all of the items are saved in your shopping cart by using the cookies. If you don't enable cookies in your browser, our site won't remember what you've ordered, therefore making your shopping cart empty. 
For more information, click here: security, privacy and confidentiality. If you're still unsure about ordering over the Internet, and we'll take your order over the phone. 
Note: You can keep items in your cart for 48 hrs, but this doesn’t guarantee the item will be available when you check out.

15. When will my order ship?
Once you click Send this Order & View Receipt the order is transmitted. This may take a few moments, so please don’t double click! You will get a receipt page that will have order details and an email will also be sent to you shortly after you get your receipt. 
The order is then processed and shipped out. Once shipped, you can start tracking the package in our Track Your Order Status feature if you have an account. After your package has shipped we will send you another email indicating the package is on its way.
If you still have a question please feel free to either email us at info@commandospecialties.com

16. Can I change the email address I use to log into http://www.commandospecialties.com?
Yes, first you will have to login to your personal account. Logging in ensures the security of your account information. Once you're logged in we'll walk you through the rest! Click here to login.
Note: The email address you use for your account is separate from the email address you use to receive Malik Store Email about special events, offers and sales. If you would like to update your e-mail address for Malik Store 
Email Click Here.